Refund Policy
Our return policy allows for returns within 30 days of receiving your order. This means you have a 30-day window to initiate a return request.
To begin the return process, please reach out to us at support@gardensupplyys.com.
If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send the item. Please note that any items sent back without prior approval will not be accepted.
For any inquiries regarding returns, feel free to contact us at support@gardensupplyys.com.
Please be aware that sale items and gift cards are non-returnable.
Return Eligibility To qualify for a return, your item must be in its original condition, unused or unworn, with all tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.
Returns should be sent to the following address:
2726 NW 72nd Ave Miami, FL 33122If your return is authorized, we will send a return shipping label along with step-by-step return instructions. Items that are returned without prior approval will not be accepted.
Damages and Issues Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can assess the issue and resolve it promptly.
Non-Returnable Items Certain products cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized items, and personal care products (such as beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have any concerns regarding the eligibility of your item for a return, please reach out to us.
Refund Process Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@gardensupplyys.com.
