Privacy Policy
We appreciate your visit to our website and your interest in our company, products, and online content. Safeguarding your privacy while using our website is important to us.
1) General Information on Data Collection and Usage
1.1 This privacy policy was last updated in December 2019.
1.2 If you visit our website for informational purposes only, without registering or providing personal details, we only collect the data that your browser transmits to our server (“server log files”). The following details are collected to ensure the website functions correctly:
The webpage visited
Date and time of access
Data volume transferred (in bytes)
Source/reference from which you accessed the page
Browser type
Operating system used
IP address (if applicable, in an anonymized format)
2) Information We Collect
2.1 When registering, placing an order, or using certain features of our site, you may be required to enter your name, email, address, phone number, credit card details, or other personal information.
2.2 Data is collected when you:
Register on our site
Place an order
Subscribe to our newsletter
Participate in surveys
Fill out forms
Use Live Chat or submit support tickets
Enter information on our website
3) How We Use Your Information
We may use the collected data for the following purposes:
Personalizing user experience and content recommendations
Enhancing our website for improved service
Providing customer support
Managing promotions, surveys, and similar features
Processing transactions quickly
Requesting feedback on services or products
Following up on correspondence (via live chat, email, or phone)
4) Data Protection Measures
4.1 We regularly scan our website for security vulnerabilities and use malware detection software.
4.2 Personal data is stored in secured networks, accessible only by authorized personnel who are required to keep it confidential. Sensitive financial data is encrypted using Secure Socket Layer (SSL) technology. Transactions are processed via a third-party gateway and are not stored on our servers.
4.3 We respect your privacy and are committed to protecting your personal data. We do not share, sell, or trade your personal or credit card information with any third parties.
5) Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve website functionality and enhance user experience. These include:
Session cookies (deleted when you close your browser)
Persistent cookies (stored for a set duration to recognize repeat visits)
Some cookies simplify ordering processes (e.g., saving shopping cart contents). If cookies process personal data, they do so in accordance with Art. 6 (1) point b GDPR (contract execution) or Art. 6 (1) point f GDPR (legitimate interests in a functional, user-friendly website).
Third-party advertising partners may also place cookies on your device. You can adjust browser settings to control cookie acceptance. For guidance, refer to:
Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies
Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Disabling cookies may impact website functionality.
6) Data Sharing
6.1 We do not sell, trade, or transfer personal data to third parties unless we notify you in advance, except for website hosting partners and service providers who assist us in operating our site and fulfilling services, provided they maintain confidentiality.
6.2 We take reasonable measures to ensure that data transfers are secure and comply with applicable data protection regulations.
7) Legal Disclosure
We may disclose personal data when legally required to comply with laws or respond to government or court requests.
8) Direct Marketing and Email Communications
If you opt into our newsletter, we will send periodic updates per your consent under Art. 6 (1) 1 lit. a) GDPR. You can unsubscribe at any time via the provided opt-out link or by contacting us.
9) Order Processing Data Handling
9.1 For order fulfillment, necessary data is shared with shipping providers and financial institutions. If payment services are used, their policies apply.
9.2 Shipping Providers:
DHL: https://www.logistics.dhl/us-en/home/footer/local-privacy-notice.html
UPS: https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page?
DHL Express: Data shared per Art. 6 (1) point a GDPR, with an option to revoke consent at any time.
9.3 Payment Processors:
10) Remarketing Practices
We utilize remarketing services to advertise across websites. Examples include:
Facebook: https://www.facebook.com/help/164968693837950 (opt-out: https://www.facebook.com/help/568137493302217)
11) Compliance with California Online Protection Act (CALOPPA)
We adhere to CALOPPA but do not currently support “Do Not Track” (DNT) signals.
12) Fair Information Practices
12.1 In case of a data breach, affected users will be notified via email within 7 business days.
12.2 Individuals have the right to take legal action against data collectors/processors for non-compliance with privacy laws.
13) CAN-SPAM Act Compliance
We comply with the CAN-SPAM Act, ensuring:
No misleading email subjects or addresses
Clear identification of promotional messages
A physical business address in emails
Quick processing of opt-out requests
14) Children’s Privacy
We do not knowingly collect information from individuals under 18. Parents who believe their child has provided personal data should contact us for removal.
15) Updates to This Privacy Policy
We may revise this policy periodically and will notify users of changes via email or a website notice. Please review this policy regularly for updates.
Changes become effective when published on this page.
